Brand & Production

All ORising products are crafted in Italy, adhering to the highest quality standards and strict production control. This ensures premium performance and safety.

ORising blends scientific research with natural ingredients, focusing on scalp health. Each product is carefully formulated to meet diverse hair and scalp needs, delivering optimal results and professional-level care at home.

ORising is a professional salon brand with a trichology-based approach, frequently recommended by specialists. Each product is formulated for effective hair and scalp care, delivering professional results at home.

Most ORising products are vegan-friendly, though some may include naturally derived ingredients such as beeswax. We are committed to transparency and ethical production.

No, Orising does not test its products on animals. All products are certified cruelty-free, ensuring ethical production and safe formulations.

Many Orising products are free from sulfates, parabens, and gluten, and this is always indicated on the packaging. Some items, such as Essential Fluid for Split Ends, may contain silicones to help protect hair from breakage.

Orising products are formulated with a high percentage of natural plant extracts, essential oils, and phyto-complexes. Each formula combines the power of nature with a scientific approach for optimal effectiveness.

Yes, Orising production complies with GMP and ISO standards. The brand focuses on eco-conscious and safe formulations, combining effectiveness with responsible production.

Yes, the expiration date is clearly indicated on each package. We recommend following the stated timeframe to ensure optimal performance and safety.

We do not recommend using products beyond their expiration date. After this time, the effectiveness of the formula and the safety of the product may decrease.

Store in a cool, dry place, away from direct sunlight. Proper storage helps preserve the stability of the formula and ensures optimal performance.

ORising products are available on our official website or in partner salons, SPAs, certified trichologists, and clinics.

This ensures you get genuine products and professional guidance.

ORising is a professional brand and is available only in salons, clinics, and through official partners.

This ensures you receive genuine products and professional guidance.

If you’re interested in joining the ORising network, please contact our team at info@orising.ca

We’ll provide all the details about partnership opportunities and next steps.

You can easily find a salon using our ORising showroom map, available on the ORising Canada website. It shows all partner salons in your area.

Yes. ORising products are safe to use with hair extensions.

They gently cleanse the scalp and care for your natural hair without affecting capsules, bonds, or attachment points. Your extensions stay secure while your hair gets the care it needs.

Yes. ORising offers the Helianthis Color Protection line created for colored hair.

It helps maintain vibrancy and shine while keeping your color looking fresh for longer and reducing fading.

Most ORising products are formulated without harsh ingredients and are generally suitable for use.

However, during pregnancy or breastfeeding, we recommend checking with your healthcare professional before adding any new product to your routine — for extra peace of mind.

ORising offers solutions specifically created for sensitive scalps, including the CalmORising line, which helps soothe discomfort and restore balance.

For extra-gentle care, there is also the Baby Line, as well as the Phytoessential Calming Compound, designed to calm and support the scalp.

If you have known allergies or increased sensitivity, please review the ingredient list and perform a patch test before use (apply a small amount to the inside of your forearm and wait 24 hours).

ORising formulas are dermatologically tested, made with naturally derived ingredients, and comply with Canadian cosmetic regulations.

No. ORising products are free from hormonal ingredients. You can enjoy their care formulas with peace of mind.

Yes. ORising products can be used alongside other brands. For the best results, it’s usually recommended to follow the ORising system consistently.

The recommended course lasts 6 to 12 weeks. You may notice initial improvements within 3–4 weeks, but consistent use throughout the full course ensures long-lasting results.

Yes. ORising shampoos, lotions, and masks are designed for home use. For a personalized routine, we recommend consulting a specialist or trichologist.

Orders are processed within 1–3 business days, excluding weekends and Canadian public holidays.

Once your order ships, you’ll receive a confirmation email with your tracking number.

We currently ship within Canada only.

Delivery to P.O. Boxes or international addresses is not available at this time.

Shipping is free on orders over C$200 (before taxes).

For orders under C$200, shipping costs are calculated at checkout based on your location.

Estimated delivery time is 3–10 business days, depending on your location.

Deliveries to remote areas may take a little longer.

Yes. Express shipping is available for an additional fee at checkout.

If your order arrives damaged or appears to be lost, please contact us within 7 days at 📧 info@orising.ca

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We may ask for photos of the damaged items and packaging to help process your request as quickly as possible.

For hygiene and safety reasons, cosmetic products cannot be returned or exchanged if opened or used.

Returns are accepted only if:

- You received the wrong product

- The item arrived damaged or defective

- The product is unused, sealed, and in its original packaging.

If any of these apply, please contact us at 📧 info@orising.ca to process your return

Please contact us within 14 days of delivery at 📧 info@orising.ca

Return shipping costs are the buyer’s responsibility unless the error was ours. Unauthorized returns will not be accepted.

Approved refunds will be issued to your original payment method within 5–10 business days after inspection.

Orders may be cancelled within 12 hours if they have not yet shipped. Please contact us at 📧 info@orising.ca

After this period, cancellations may not be possible.

We are not responsible for delays caused by carriers, weather conditions, or customs.

This policy does not limit your rights under Canadian consumer protection law.