About Us

ORising Canada, Inc. ("we", "our", "us") operates the website orising.ca and sells professional haircare products online.

Scope

This Policy applies to personal information collected from individuals located anywhere in Canada, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, An Act to modernize legislative provisions as regards the protection of personal information (Law 25).

What We Collect

How We Use Personal Information

• To fulfil and deliver your order
• To create and manage your account
• To provide customer support
• To send marketing communications — only with your explicit consent
• To comply with legal obligations (tax, bookkeeping)

Legal Basis for Processing

We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law (PIPEDA s.7). Consent may be withdrawn at any time — see § 9.

Cookies & Tracking

We use first-party and third-party cookies for the following purposes:

• Essential cart & checkout functions (WooCommerce)
• Aggregated analytics (Google Analytics 4 with IP anonymisation)
• Remembering language and currency preferences

Your consent for non-essential cookies is obtained via our cookie banner. For full details, please refer to our Cookie Policy.

Disclosure of Personal Information

We share personal information only with the following third parties:

• Payment processors (Stripe, PayPal)
• Logistics providers (Canada Post)
• Analytics and marketing platforms (Google, Meta) — only with your prior consent

All third parties are contractually obligated to protect personal information in compliance with PIPEDA and, where applicable, EU Standard Contractual Clauses for cross-border transfers.

Storage & Security

Data is stored on secure servers located in Canada, protected by TLS 1.3 encryption in transit and AES-256 encryption at rest. Order records are retained for 7 years to meet tax and legal obligations, after which they are securely deleted.

Your Rights

Under PIPEDA and Law 25, you have the right to:

• Access your personal information
• Request corrections or deletion
• Withdraw consent for marketing or cookies
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Commission d'accès à l'information (Quebec)

To exercise any of these rights, contact us at info@orising.ca.

Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via the Site and, where appropriate, by email.